FAQ

1. Do you ship outside the U.S.?

No. We currently only ship within the United States.

2. How long does shipping take?

• Processing: 1–2 business days

• Shipping: 3–4 business days

3. Is shipping free?

Yes! All U.S. orders enjoy free shipping with no minimum purchase.

4. Can I return my order?

Yes. You may return eligible items within 7 days of receiving your package.

5. How do exchanges work?

Exchanges are accepted within 10 days of delivery, subject to stock availability.

6. When will I get my refund?

Refunds are processed within 5–10 business days after we receive and inspect your returned item.

7. What if my jewelry is damaged on arrival?

Contact us immediately. We will replace the item or issue a full refund at no cost.

8. Can I change my order?

Changes can be made within 12 hours of ordering. After processing begins, modifications are no longer possible.

9. How do I track my shipment?

Once your order ships, you’ll receive a tracking number via email.

10. Are your materials safe?

Yes. All jewelry pieces are made with skin-friendly materials designed for comfort and daily wear.